My life is busy. Between work, children, animals and the busy lives we lead, buying a new car at a dealership or with some private vendor is near the top on the "Most Hated" list of things to do. In the past, I have found that as a woman I am treated very much as a second class citizen at most dealerships, with the sales people trying to show me something "pretty" about the car, while most assuredly not addressing the bald facts about cost of a vehicle, markup, trade-in, although quite happy to hound me with phone calls regardless of whether I showed interest or not.
 
At Autoway, I told Randy and Rob what I was looking for. They quite frankly just told me how their profit margin works, no mumbo jumbo, just a simple explanation. Their set-up is no frills (which is great because I know that the purchaser is the one who pays for the shiny showrooms). They made it clear that if I had a specific vehicle in mind they would find it for me. I gave them a budget, they set to work, and with diligence got the vehicle I wanted.   
 
As important as the purchase of the vehicle is, perhaps more important was the flavour or feeling I had throughout and post conclusion of my transaction with Randy and Rob at Autoway. I felt that they were actually concerned that I was a satisfied customer, I was treated as an equal regardless of sex, I was never harassed but was sent update information by e-mail as to whether a certain vehicle suited my needs.  
 
I will go back to them should I need another vehicle in future.
 
Susan Thomas